Orders generally ship within 2 to 3 business days after they are placed. Please verify that your shipping address is complete and correct during checkout. If your shipping address is incorrect, your order will be delayed. The map below is a estimation of ground shipping time once your order has left our warehouse.

We are Unable to Ship to Alaska or
Hawaii and US Territories.

International Shipping: We currently cannot ship outside the 48 contiguous United States and Canada. Please contact us with any questions.

Refund, Returns and Cancellation Policies

We will accept the return of any order within 30 days of purchase. A 20% restocking fee applies. Please email info@neeps.com. No returns will be accepted without an RA (Return Authorization) Number. You will be responsible for any and all shipping charges of the return, unless we shipped an incorrect or damaged item, including shipping the merchandise back to us. Upon receipt of the shipment, we will refund the original purchase price, minus a 20% restocking fee, of that item(s). All returns must be in the original condition and packaging.

If you wish to cancel an order, email info@neeps.com prior to the order leaving our warehouse. In the event your order has left our warehouse prior to cancellation, please follow the standard return policy to receive a RA Number.

Privacy and Security

For details regarding the protect of your personal information, please view our privacy policy.

Payment Options

You can use the following payment methods when ordering:

Suggestions and Feedback

Do you have a suggestion about our site or products we carry? Would you like to leave feedback about a recent experience you've had while shopping at Neeps Tent and Canopy? If so, we would like to hear from you. Please send us an email at info@neepstent.com.